Shipping Policy

At Rise Pouches, we focus on delivering your order as quickly and smoothly as possible.

Please read the details below carefully.

 Processing & Handling Time

All orders go through a handling and processing stage before shipping.

Handling Time:

  • 1–2 business days (Monday to Friday)

Order Cut-Off Time:

  • 12:00 PM (GMT-8:00) Pacific Standard Time

Note: Estimated delivery times do not include handling or processing time.

Delivery Time = Handling Time + Transit Time

Shipping & Transit Times – USA

Shipping Method Order Value Transit Time Shipping Fee
Standard Shipping Up to $49.99 2–5 Business Days $3.99
Standard Shipping $50 and above 2–5 Business Days Free
Express Shipping Any order 2–4 Business Days $13.99

Shipping & Transit Times – Canada (USD)

Shipping Method Order Value Transit Time Shipping Fee
Global Post Any order 5–10 Business Days Calculated at checkout

International Shipping

International shipping will be available soon.

Estimated delivery time (once available):

  • 5–10 business days

  • Shipping fees will be calculated at checkout

 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please allow 1–3 business days for tracking information to become active.

 Delayed or Lost Packages

We work closely with trusted shipping carriers to ensure timely delivery. However, delays may occur due to:

  • Weather conditions

  • Incorrect or incomplete address information

  • Carrier-related issues beyond our control

If a package is confirmed as lost, missing, or undelivered, we will arrange a replacement shipment.

Orders marked as delivered by the carrier will be reviewed and investigated before any resolution.

If your order arrives damaged or does not arrive, please contact us with your order number at:
📧 info@risepouches.com

Customs, Taxes & Duties

All applicable customs fees, taxes, or import duties are calculated and prepaid at checkout.
This applies to both domestic and international orders.

 Contact Us

If you have any questions regarding shipping, feel free to contact us:

Rise Pouches
📧 Email: info@risepouches.com

We aim to respond to all inquiries within 24 business hours, Monday through Friday.