Refund Policy

At Rise Pouches, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

 Returns & Eligibility

Due to the nature of our products, opened or used pouches are not eligible for return or refund for hygiene and safety reasons.

We accept returns only if:

  • The product is unused, unopened, and in its original packaging, or

  • The order arrived damaged, defective, or incorrect

 Return Timeframe

All return or refund requests must be submitted within 14 days of delivery.

Requests submitted after this period may not be eligible for a refund or replacement.

 Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products

  • Items damaged due to misuse or improper handling

  • Orders placed incorrectly by the customer

  • Final sale or promotional items (if applicable)

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include the following in your email:

  • Order number

  • Clear photos of the item and packaging

Once reviewed, we will offer a replacement or refund, depending on the situation.

 Refund Process

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days after approval

  • Shipping fees are non-refundable, unless the issue was caused by us

Please note: Processing times may vary depending on your bank or payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Order Cancellations

Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.

 Contact Us

For all refund or return-related inquiries, please contact us at:

Rise Pouches
📧 Email: info@risepouches.com

Please allow 24 business hours for a response, Monday through Friday.

 Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.